Refund policy

Returns & Exchanges

We want you to be happy with your purchase. If you need to return or exchange an item, please contact us within 14 days of delivery.

To be eligible for a return or exchange, items must be unworn, unwashed, and in their original condition with any original tags attached.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Final sale items are not eligible for return or exchange.

Once your return is received and inspected, we will notify you regarding the status of your return or exchange.

Refunds, when approved, will be issued to the original payment method. Please allow your payment provider additional time to process the refund.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible with your order number and photos of the item so we can assist you.

To start a return or exchange, please contact us at info@pfs23.com with your order number and reason for the return. We will provide return instructions and the return address.